• How do I arrange a pickup?
• How can I check the status of an order or get copies of my reporting?
• How do you assure data security?
• What kind of reporting is available to me?
• What remarketing services does Intechra offer?
• What is your environmental policy?

How do I arrange a pickup?
Complete the Asset Pickup Request Form online at https://www.intechra.com/clients/pickup/pickup, or complete and submit the Asset Pickup Request Form via email to logistics@intechra.com. Be sure to provide as much detail about the pickup as possible, paying particular attention to the number of assets or skids that will be transported. This information determines the size of truck that will be dispatched to the pickup location. Once we receive an asset pickup request, we will schedule the pickup within two business days.
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How can I check the status of an order or get copies of my reporting?
Both order status and reporting are provided to you directly as updates are available. If you wish to get an update prior to receiving this information directly, please contact your account representative, or call us at (800) 258-9112.
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How do you assure data security?
Using the standard Intechra approach, the personal computers, servers, and workstations that pass testing immediately have their hard drives cleansed of corporate data and software through our customized CleanIT process.

The CleanIT process includes these steps:

• A drive wipe program is initiated by communicating with the hard drive through the BIOS
• All drive partitions are removed
• The drive is overwritten with 1s, 0s, and a random character (3-pass process)
• The drive is repartitioned
• The new partitions are formatted
• The hard drive is left with a boot prompt
• A log file is created and a 100% audit is performed for all sanitized drives

The Intechra CleanIT process is DOD 5220.22-M compliant. We verify the process using a number of methods:

• An Intechra production employee audits 100% of every memory storage device we data wipe.
• 20% of what we data wipe goes on to an internal QC auditor independent of the production area.
• One of our largest OEM customers audits us monthly unannounced, and selects approximately 50 drives at random to audit.
• An independent audit firm comes to our processing facilities every other month on 24 hours’ notice and selects 50 units at random to audit.
• Every quarter, we send an unidentified internal Intechra asset through our CleanIT process. This asset is then sent to a data recovery company to determine whether any data is recoverable.

Our third-party auditors have never uncovered a failure, and the outside data recovery company has never found any recoverable data on a unit that has gone through the CleanIT process.
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What kind of reporting is available to me?
Intechra provides clients with detailed reporting for each pickup (manifest) we process. Available reports may include the following:

• Receipt reporting
• Inventory and/or settlement reporting

Intechra pioneered serialized reporting and therefore provides the most complete serialized reporting available in the industry. Reports are updated monthly, and are available in a variety of formats, including Access and Excel. The disposition reports list each asset by serial number, manufacturer, model, CPU speed, memory, hard drive size, and asset tag (if any), along with its final disposition. Based upon your requirements, Intechra can also provide custom uploads to a variety of IT asset management systems.
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What remarketing services does Intechra offer?
Intechra offers our clients the flexibility of choosing which plan best suits their needs for IT asset disposition:

• A Consignment program, in which assets are consigned to Intechra and the majority of the sales proceeds are returned to the client, or
• A Matrix program, in which a set value for each asset is returned to the client.

For both programs, clients pay a set asset-processing fee, which is offset in whole or in part by the residual value of the assets. In all cases, Intechra pricing includes all administrative costs, full ITAD recycling services and settlement reporting, plus indemnification against any downstream privacy or recycling liability.

Many Intechra clients pay for a significant portion of their IT asset disposition program through the sales proceeds generated from assets sold to employees or the general public. These clients understand that investing in Intechra services contributes to their organization’s bottom line reduces TCO.
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What is your environmental policy?
Intechra is committed to fostering an environment of responsibility at every level of our business.

Accordingly, we’ve adopted an environmental policy that guides all aspects of our IT asset management activities. Here are its key elements.

1. Commitment: We are committed to the prevention of pollution and elimination of eWaste in landfills. We use best practices to achieve environmental excellence in all of our refurbishing and recycling operations to support our zero-landfill policy.

2. Continuous Improvement: We regularly review our processes, assessing our impact on the environment and establishing new environmental goals annually. 

3. Compliance: We fulfill our customers’ requirements through strict regulatory compliance and detailed record keeping.

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